We aim to maintain an open and transparent dialogue with our stakeholders in order to build and strengthen trust, promote information and knowledge sharing, anticipate challenges and identify cooperation opportunities.
We do so through four main building commitments: Comprehend, Communicate, Collaborate and Trust. These commitments underlie a policy that aims to go beyond mere compliance with legal requirements, and to truly engage our different stakeholder groups.
Who is an EDPR stakeholder? Any person or entity that has an influence on or is influenced by our activities. They can be categorized into four segments: Democracy, Value Chain, Market and Social and Territorial Context.
The image below lists the different stakeholder groups, using Spain as an example:
IN SPAIN MOST STAKEHOLDERS RANK HIGH EDPR’S PERFORMANCE
EDPR conducted its first Stakeholder Survey for the Spanish market in 2015 in order to better understand how to improve communication and relationships with its stakeholders. The study was conducted over a three months period, surveying opinions from 12 different groups of stakeholders, including associations, the media, universities, suppliers, analysts, banks, investors, NGOs, city administrators, regional administrators, landowners and employees. The information was collected through interviews conducted in person, on the phone, by mail, and online.
Similar to the survey conducted in Portugal by the EDP Group, this study looked at soft indicators such as satisfaction, relationship, credibility, relevance of issues for the stakeholder, delivery, transparency, among others. But it also included new indicators, such as the degree of influence on te decision making process, as well as the relevance of issues for EDPR’s business.
The analysis of the survey found that EDPR is recognized for its support of renewable energies, safety in energy generation and its quality R&D investments. Stakeholders also reported as some of the most important factors transparency, trustworthiness and a low environmental impact.
Surveying stakeholders helps us understand what influences our relationships with them, and how we can improve these relationships. In order to implement what we learned from the survey, each business unit will regularly report on their most relevant stakeholders and the status of the relationship with each group. We are also working to enact a stakeholder management plan, which will set actionable goals within a set time frame, to generate value for both stakeholders and EDPR.
HOW CAN WE IMPROVE OUR RELATIONSHIP WITH STAKEHOLDERS AND THEIR PERCEPTION TO POSITIVELY IMPACT EDPR BUSINESS?
As pointed out, the Spanish study follows a previous survey conducted in Portugal for the entire EDP Group. In the future, we plan to conduct similar studies in all EDPR markets around the world with the goal of further develop a global vision of the company’s relationships with stakeholders across its different locations.
Survey for the Spanish market:
- 3 months
- 12 different stakeholders
- 3000 interviews
EDPR’s Best Performing:
- Support for renewable energies
- Safety in energy generation
- Quality R&D investments
- Low environmental impact